ac65 Privacy Policy

Introduction

ac65 ("we", "our", or "platform") operates an online entertainment and sports betting service for users in Bangladesh. This Privacy Policy ("Policy") explains how we collect, process, store, and keep secure the personal information of individuals ("you" or "user") who visit our website ac65.cam and hold an account.

By using this platform, you will be considered to have given your consent to the terms of this Privacy Policy. If you disagree with any part of this policy, please refrain from using our services and contact our support team for assistance.

Information Collection

ac65 collects your information in various ways. The types of information we collect are described below:

2.1 Information You Provide Directly

Information you voluntarily provide when you use our services:

• Full name and date of birth (for age verification)
• Email address and password
• Mobile number (number linked to bKash, Nagad, Rocket, or Upay)
• National ID card or passport details (when identity verification is required)
• Financial transaction details (deposit and withdrawal records)

2.2 Automatically Collected Information

Information that is automatically collected when you visit our platform:

• IP address and device information
• Browser type and operating system
• Pages visited, time, and date
• Cookies and session data
• Gaming activity logs (bets, wins, duration)

Use of Information

We use the information we collect about you for the following purposes:

3.1 Account Management

Personal information is used to create, verify, and manage your ac65 account. This includes age verification (for those aged 21 and above only), identity confirmation, and ensuring account security.

3.2 Financial Transaction Processing

The necessary information is used to process your deposit and withdrawal transactions through bKash, Nagad, Rocket, and Upay. This information is also used to enforce the minimum deposit amount of ৳500 and the minimum withdrawal amount of ৳800.

3.3 Service Improvement

Information is used to improve the user experience, analyze platform performance, and add new features.

3.4 Customer Support

Our 24/7 live chat support team may view your account information to resolve your issues and provide effective assistance.

3.5 Responsible Gaming

Information is used to monitor your gaming behavior, identify potentially problematic patterns, and activate responsible gaming tools.

3.6 Legal Obligations

Information is used to comply with applicable laws and regulations, prevent fraud, and protect the security of the platform.

Cookies and Tracking

The ac65 website uses various types of cookies and similar technologies. Cookies are small text files stored in your browser.

4.1 Essential Cookies

These cookies are essential for the platform's basic functionality. They are used to maintain your session while you are logged in and to ensure the security of the site. Disabling these cookies will prevent the site from working properly.

4.2 Functional Cookies

These cookies are used to remember your preferences and settings — for example, your language selection and game preferences.

4.3 Analytics Cookies

These cookies are used to analyze user behavior on the site and improve our services. The data collected is always anonymized.

Information Sharing

ac65 does not sell, rent, or commercially transfer your personal information to third parties. However, information may be shared in the following limited circumstances:

5.1 Service Providers

Only the necessary information is shared with trusted third-party partners engaged for services such as payment processing (bKash, Nagad, Rocket, Upay), technical infrastructure, and customer support. These partners operate under strict confidentiality agreements.

5.2 Legal Requirements

It may be necessary to disclose information in response to court orders, government directives, or other legal obligations. In such cases, we will always comply with applicable law and will make every effort to protect user privacy to the greatest extent possible.

5.3 Fraud Prevention

Relevant information may be shared with the relevant authorities to protect the security of the platform and prevent fraudulent activity.

5.4 Business Restructuring

In the event of a company merger, acquisition, or restructuring, your information may be transferred to the new entity. You will be notified in advance in such cases, and this Privacy Policy will remain in effect.

Data Retention and Security

ac65 uses the latest technology to protect your information. Our security measures are as follows:

6.1 Technical Security Measures

• SSL (Secure Socket Layer) encryption — all data transmissions are encrypted
• Database encryption — stored information is kept in a secured format
• Firewall and intrusion detection system
• Regular security testing and audits
• Two-Factor Authentication feature

6.2 Data Retention Period

Your information will be retained for as long as your account remains active. Even after an account is closed, certain information may be kept for a defined period to meet legal obligations. Information that is no longer needed is deleted using a secure method.

6.3 Response to a Data Breach

If a data breach occurs, we will act swiftly and notify the affected users as soon as possible. Our incident response team is on standby at all times.

Your Rights

As a user of the ac65 platform, you have the following rights:

7.1 Right to Access Information

You have the right to know what information we have collected about you. You may request this information from our support team at any time.

7.2 Right to Correct Information

You have the right to request correction of any incorrect or incomplete information in your account. This correction can be made through account settings or via support.

7.3 Right to Delete Information

In certain circumstances, you may request that your personal information be deleted. However, it may not be possible to delete all information due to legal obligations.

7.4 Right to Object to Processing

You may object to marketing communications or certain types of data processing. In such cases, we will consider your request and comply where possible.

7.5 Right to Data Portability

You may request your information in a structured, machine-readable format.

Third-Party Links

The ac65 platform may occasionally reference third-party websites or services, such as information from game providers (Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, etc.). These third-party websites or services have their own privacy policies, and those policies are outside the control of ac65.

ac65 is not responsible for the privacy practices or content of third-party websites. You are advised to read the privacy policy of any third-party service before using it.

Protection of Minors

ac65 strictly provides services to those aged 21 and above only. We do not intentionally collect information from any person under the age of 21.

Age is verified at the time of registration, and an identity confirmation process via national ID card or passport is in place. If a minor opens an account using false information and we become aware of it, that account will be closed immediately and the collected information will be deleted.

If you believe that a minor in your family has opened an account on our platform, please contact us immediately.

Policy Changes

ac65 may update this Privacy Policy from time to time. If any significant changes are made to the policy, we will notify you in the following ways:

• A notice will be displayed on the platform
• A notification will be sent to your registered email address
• The "Last Updated" date at the top of this page will be changed

If you continue to use the platform after the changes, it will be assumed that you have accepted the revised policy. If you do not agree with the changes, you have the option to close your account.

Contact

If you have any questions, concerns, or requests regarding this privacy policy, please contact us in the following ways: