ac65 Terms and Conditions

1 General Terms

These terms and conditions ("Terms") govern the use of the ac65 platform and all associated services. By visiting the ac65 website, registering an account, or using any service, you are considered to have fully agreed to these Terms.

If you do not agree with any part of these Terms, please refrain from using our platform. ac65 reserves the right to change these Terms at any time, and continued use of the platform after any change means you have accepted the updated Terms.

1.1 Definitions

• "Platform" — The ac65 website (ac65.cam) and all associated services.
• "User" or "Member" — Any person who has registered on ac65 and is using the services.
• "Account" — A member's personal profile created through registration.
• "Wallet" — The internal funds management system within the account.
• "Bonus Funds" — Additional amounts granted under promotional offers.

1.2 Language and Application

These Terms are primarily intended for members in Bangladesh. ac65 conducts transactions in Bangladeshi Taka (৳) and accepts payments via bKash, Nagad, Rocket and Upay. All financial information and policies apply according to Bangladesh Standard Time (BST, UTC+6).

2 Account Registration and Eligibility

To create an account on ac65 and use its services, the following eligibility requirements must be met.

2.1 Eligibility Requirements

• The applicant must be at least 21 years of age.
• All information provided at the time of registration must be accurate, complete and up to date.
• Each individual may open only one account.
• The account must be in your own name; operating an account on behalf of another person is prohibited.
• Registration from any area where it is not legally permitted is not allowed.

2.2 Account Security

It is your responsibility to keep your account login details completely confidential. You should not share your password with anyone, and if you notice any suspicious activity, you must inform our support team immediately. ac65 is not responsible for unauthorized use of your account if you have not taken appropriate precautions.

2.3 One Account Policy

Creating multiple accounts from the same individual, household, device or IP address is strictly prohibited. Violating this policy will result in the closure of all associated accounts and complete cancellation of any bonus funds.

3 Age Verification and Identity Confirmation

As part of its responsible gaming policy, ac65 reserves the right to verify the identity and age of its members. This is an essential part of ensuring the security and transparency of the platform.

3.1 Required Documents

When requested, you may be required to provide any of the following documents:

• A clear copy of your National Identity Card (NID) or passport.
• A bank statement or mobile banking statement from the last three months.
• A utility bill or other official document as proof of address.

Withdrawals may be limited until the verification process is complete. ac65 may request additional information at any time for legitimate reasons.

3.2 Protection of Minors

Use of an account by anyone under the age of 21 is strictly prohibited. ac65 is committed to the protection of minors. If it is established that an account has been used by a person under the age of 21, that account will be closed immediately and all deposited funds will be forfeited.

4 Deposit and Withdrawal Policy

All financial transactions on ac65 are conducted in Bangladeshi Taka (৳). We provide deposit and withdrawal services via bKash, Nagad, Rocket and Upay.

4.1 Deposit Policy

• Minimum deposit amount: ৳500 (per method).
• Deposits are generally credited to the account instantly.
• Only payment methods registered in your own name may be used for deposits.
• Deposits made from third-party accounts will not be accepted and will be returned.

4.2 Withdrawal Policy

• Minimum withdrawal amount: ৳800.
• Withdrawal requests are generally processed within 1 hour.
• Withdrawals will only be sent to the payment method used for the original deposit.
• Withdrawals may be delayed if verification is pending.
• Additional verification may be required for suspicious transactions.

4.3 Failed Transactions

If a transaction fails, the relevant funds will automatically be returned to the source account. If the funds are not returned within 48 hours, please email [email protected] or contact us via live chat.

5 Bonuses and Promotional Offers

ac65 offers various bonuses and promotional offers to its members. Accepting these bonuses is subject to the following terms.

5.1 Welcome Bonus

New members can receive a 200% bonus on their first deposit, up to ৳8,000. The following conditions must be met to receive this bonus:

• A 10x wagering requirement must be completed before the bonus can be fully withdrawn.
• Bets placed with bonus funds must be within the specified maximum limit.
• Wagering must be completed within a set time limit after claiming the bonus.
• Certain games may not contribute to bonus wagering.

5.2 General Bonus Terms

• Multiple bonuses cannot be combined at the same time unless explicitly stated.
• Bonus offers apply only to eligible members as specified in the bonus promotion.
• ac65 reserves the right to modify, suspend or cancel any bonus offer at any time.
• If bonus abuse is found, the bonus and any associated winnings will be cancelled.

5.3 VIP Program

The ac65 VIP program has five tiers: Bronze, Silver, Gold, Platinum and Diamond. Weekly cashback is provided at each tier. The cashback rate increases progressively from Bronze through to Diamond. Advancement through VIP tiers depends on a member's activity and engagement on the platform.

6 Gaming Rules

All games on ac65 are conducted fairly and transparently. Each game provider's own rules apply and the user agrees to comply with those rules fully.

6.1 Finality of Game Results

All game results are determined by the provider's random number generator (RNG) or live dealer system. A result that has been finalized cannot be changed except in the case of a technical error. If a game is interrupted due to a technical issue, ac65 will attempt to restore the last valid game state.

6.2 Dispute Resolution

If a dispute arises regarding a game result, contact our support team first. The time limit for submitting a dispute is within 30 days of the relevant game being completed. ac65's decision will be considered final and will be made on the basis of a review of all technical records.

6.3 Sports Betting Rules

• If an event is cancelled after a bet has been accepted, the full bet amount will be returned.
• Odds changing during live betting is normal; the odds at the time the bet is confirmed will apply.
• In the event of any dispute over a match score or result, the decision of the relevant international sports authority will be followed.

7 Prohibited Activities

Any of the activities listed below are strictly prohibited on the ac65 platform. Violating these prohibitions may result in account closure, forfeiture of funds and legal action.

• Using the platform for money laundering or illegal financial activities.
• Abusing the bonus system, bonus hunting, or claiming bonuses across multiple accounts.
• Hacking, cracking or unauthorized access to the platform's software or systems.
• Playing games using automated bots, software or scripts.
• Attempting unauthorized access to other members' accounts or theft of their information.
• Conducting fraudulent activities using the platform's name or logo.
• Using third-party payment methods or stolen cards.
• Operating accounts on behalf of other members or participating in professional gaming syndicates.

8 Account Suspension and Closure

ac65 reserves the right to temporarily suspend or permanently close any account without prior notice in the following circumstances.

8.1 Grounds for Suspension

• Violation of any provision of these Terms.
• Suspicion of fraud or suspicious activity.
• Failure to provide verification documents.
• A court order or directive from a regulatory authority.
• A self-requested responsible gaming limit.

8.2 Voluntary Account Closure

Any member may request closure of their account at any time. Before making this request, ensure all funds in the account have been withdrawn. Any pending withdrawal requests at the time of account closure will be processed in the normal way.

8.3 Inactive Accounts

An administrative fee may apply to accounts that have been inactive for 12 months or more. The member will be notified by email before any changes are made to their account due to inactivity.

9 Limitation of Liability

To the maximum extent permitted by applicable law, ac65 is not liable for the following:

• Loss in games or transactions due to internet connection disruption.
• Errors caused by third-party software or payment providers.
• Losses resulting from issues with the user's device or software.
• Unauthorized access to an account caused by the member's own negligence.
• Unforeseen circumstances (Force Majeure) — natural disasters, government restrictions, etc.

The ac65 platform is provided on an "as is" basis. We strive to ensure uninterrupted service, however the service may occasionally be temporarily unavailable due to maintenance or technical reasons.

10 Responsible Gaming

ac65 places the highest priority on responsible gaming. We believe that gaming is a form of entertainment and we are committed to ensuring it never becomes a problem.

10.1 Limit-Setting Features

Members can set the following limits on their own accounts:

• Daily, weekly, or monthly deposit limits.
• Daily or weekly loss limits.
• Self-Exclusion for a specified period.
• Session time limits.

10.2 Signs of Problem Gaming

If you feel that gaming is having a negative impact on your life, please visit our Responsible Gaming page. Contact our support team via 24/7 live chat to get professional assistance.

11 Privacy & Data Protection

ac65 uses SSL encryption and the latest security technology to protect members' personal information. Read our Privacy Policy to learn more about how your information is collected, stored, and used.

11.1 Data Collection & Use

• Personal information provided at registration is used for account management and verification.
• Transaction data is used to ensure security and prevent money laundering.
• Your information is not sold to third parties.
• We may be required to disclose information under applicable law or court order.

11.2 Cookie Policy

ac65 uses cookies to improve the user experience on the website. By continuing to use the platform, you are consenting to the use of cookies.

12 Changes to Terms

ac65 reserves the right to modify, add to, or cancel these terms and conditions at any time. The following process will be followed when changes are made:

• For significant changes, advance notice will be sent to members' registered email addresses.
• Updated terms will be published on this page with the new effective date noted.
• Continued use of the platform after changes have been made will be considered acceptance of the new terms.
• If you do not agree to the revised terms, you may request that your account be closed.

12.1 Contact

If you have any questions or concerns about these terms, please contact us:

• Email: [email protected]
• Live Chat: 24/7 support available in Bengali.